We apologize for the inconvenience you experienced with our shampoo. It's disheartening to hear that it left your hair feeling dry and difficult to comb through, especially without the fragrance you expected. We've contacted you directly to arrange a refund for your purchase. Additionally, we'd like to recommend alternative products from our range that may better meet your hair care needs. As a token of our appreciation for your feedback, we're offering you a special discount on your next purchase. We value your input and hope to have the opportunity to provide you with a more satisfactory experience in the future. Thank you for bringing this to our attention.