Frequently Asked Questions

Products FAQs

Take our hair quiz to determine which products will make your locks the best they can be!

Eley is a Carbon Neutral Company thanks to a path of obtaining ISO 14064 certification (GHG – Greenhouse Gas Emissions). We evaluated our production process from start to finish and came up with an environmentally sustainable model. We use 100% renewable energy and recycled materials to reduce and neutralize our carbon footprint.

Insight is completely cruelty free.

Our Lenitive and Sensitive range products are all Cosmo Certified.

Our Skin and Man range products are all Eco Bio Cosmetic Certified.

Shipping & Returns FAQs

All of our packaging is created using recycled materials. You can learn more about that here.

Please reach out to Customer Service and provide an image of the damage. Customer service will respond with the appropriate action.

Returns are accepted on saleable, unopened, unused products within 90 days of purchase with the original packing slip or invoice.

Use this link to contact our customer care team and we will help resolve any issues.

After placing an order you will receive an email that details all of your shipping information and a link for tracking your order.

Any orders over $350 will receive free shipping.

Still Need Answers?

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