FREQUENTLY ASKED QUESTIONS

OUR PULSES

Eley is a Carbon Neutral Company thanks to a path of obtaining ISO 14064 certification (GHG – Greenhouse Gas Emissions). We evaluated our production process from start to finish and came up with an environmentally sustainable model. We use 100% renewable energy and recycled materials to reduce and neutralize our carbon footprint.

Thanks to activities to reduce greenhouse gas emissions through the use of 100% renewable energy.

In particular, we use photovoltaic panels and offset CO2 emissions under our direct control through the purchase of carbon credits, which finance positive impact projects in emerging geographical areas.

One more step in the journey to protect the environment: one of our values on which we base our daily choices.

Insight is completely cruelty free.

Our Lenitive and Sensitive range products are all Cosmo Certified.

Our Skin and Man range products are all Eco Bio Cosmetic Certified.

SHIPPING & RETURNS

All of our packaging is created using recycled materials. You can learn more about that here.

Please reach out to Customer Service and provide an image of the damage. Customer service will respond with the appropriate action.

Returns are accepted on saleable, unopened, unused products within 90 days of purchase with the original packing slip or invoice.

Use this link to contact our customer care team and we will help resolve any issues.

After placing an order you will receive an email that details all of your shipping information and a link for tracking your order.

Any orders over $65 will receive free shipping.

As of right now we do only ship to the lower 48 states in the US.

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